Wednesday, December 21, 2005

Some vendors suck

Rant Mode On:
I won't name names yet since I still want the gift to be a surprise, even if it isn't going to make it in time. I ordered Brian's main Christmas gift (and a little present for me) from a fairly well known (in their circles) online vendor. It was a very specific specialty item, and one I was thrilled to find for him. I'm really excited about it. Placed my order on Dec. 12th, and chose the free regular shipping option (5-7 days). It hadn't yet arrived today, so I called the company. Turns out the little thing for me is on back order. And won't be coming in for several months. So they weren't shipping the order yet. When I asked why I hadn't been contacted given that it is the holiday season, I was informed that they would have contacted me next week. NEXT WEEK!! So I go ahead and cancel the item that won't come in for several months. Then I ask about getting the present item shipped out at a faster service as I'm leaving for the Holidays on Friday. They said they'd send it if I paid for the expedited shipping, with no delivery guarantee, and it was going to cost me 3x the cost of the item to get it here (hopefully) by Friday. The sales guy was absolutely not helpful, refused to reduce the shipping charges, and never once apologized for the problems. At the end of the phone call, I reiterated what I wanted done (cancel item X, send item Y regular) and told him that we will never deal with them again, specialists or not. I'll post a link once Brian's opened his "gift" for Christmas. Guess I'll have to just print out a picture and wrap that, and I can't even do that at work as the site sets off our internet filters! I am SO not a happy camper. I actually had something really cool for Brian for once. Do you realize how impossible that is to pull off? And now he's not going to be getting it until sometime in the New Year.
Rant Mode Off
I now return you to your regularly scheduled blog entries...
I have lots of little news type items to post, but I can't do most until after Christmas.

1 comment:

Unknown said...

I hope you managed to get your gift for Brian on time, but I agree totally with you that the company should have been a lot more on the ball than that. I've had experiences like that too.

Oh yeah, what did you get him?